Cleveland Clinic has been making strides to grow its health system of twenty-two hospitals around the world with over seventy thousand employees. Recently, the health system announced the opening Cleveland Clinic Moorgate Outpatient Centre, a new outpatient building in London that will offer outpatient and general practice appointments, as well as diagnostics, for patients starting in fall 2023.
The 13,000-square-foot facility is minutes from the Moorgate Underground station and adds to a robust Cleveland Clinic London, which offers leading specialists and the latest technology for the most complex patient cases.
“We are excited to be expanding our London footprint with a third location, in the heart of the City of London,” Dr. Tommaso Falcone, interim CEO of Cleveland Clinic London, said in a press release. “This will extend our unique model of care to more patients, with fast access to consultants, [general practitioners], and diagnostic services in a state-of-the-art facility.”
The new location comes as the latest addition to Cleveland Clinic’s global and national expansion. In September 2021, it opened Cleveland Clinic Portland Place Outpatient Centre, a six-floor, 28,000-square-foot building with seventeen consulting rooms and the first Cleveland Clinic London location to accept patients. Then in March 2022 came Cleveland Clinic London, which has seen around 75,000 patient visits with 28,815 unique patient appointments as of March 2023.
In addition to those expansions, Cleveland Clinic also broke ground in 2021 for Mentor Hospital in Ohio, with plans to open sometime in 2023. The state-of-the-art hospital touts a modular design that will allow for flexibility to meet current and future healthcare needs. It will feature four operating rooms, nineteen emergency beds, and thirty-four inpatient rooms.
That growth has kept Associate Chief Information Officer Sarah Hatchett and her team busy. In her role, she manages Cleveland Clinic’s growth portfolio, focusing on mergers and acquisitions, operational IT matters, and more. Hatchett brings leadership expertise from New York City Health and Hospitals and Sutter Health in Sacramento, California.
At Cleveland Clinic, Hatchett and her team have been integral in how the health system views acquisition systems, working to put people in the middle of IT integration as they centralize IT functions.
Hatchett is a servant leader who always wants to help her small but mighty team thrive. She does that by always keeping the “why” at the center of everything she does. Burnout is commonplace in the healthcare industry, so she understands that this approach is vital to boosting morale among her team while driving results and strategy. This mentality also creates cohesion and helps prioritize the work her team does.
A challenge she faces in her role is becoming a “chief relationship officer.” For Hatchett, that means building new relationships to establish trust and credibility among the stakeholders and partners she works with. She navigates that by supporting Cleveland Clinic’s leaders, its mission, and her colleagues however she can.